Hey Post-It: Why Haven’t You Posted This?

When a video surfaced on YouTube in April featuring Domino’s employees doing some rather disgusting things to customers’ orders, it made all of us not only cringe, but reflect on how we, as communicators, might respond to a similar situation.  Plenty of bright folks have already weighed in with great advice on the lessons learned [...]

Twitter Search is Going 2.0

Twitter Search is one of the most critical tools in my research arsenal.  At times, it’s much more useful than the mighty Google, especially when it comes to checking the pulse of a developing story or trend.
But it’s often difficult to wade through the deluge of tweets generated by a Twitter Search and make sense [...]